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Rental Car Nightmares
A couple of weeks ago, I rented a car at National car rental. My sister returned it for me, and I got a shock in my email a few weeks later.
I immediate assumed this had to be a scam, or some sort of mistake. But the more I read, the more that I could tell this was actually legit. They had the right time, the right place and right company. They were charging me for $1295.81 for damages to the vehicle.
Looking at this deeper I noticed that the line items were VERY extensive, replaces door parts and handles. According to them, the car was HEAVILY damaged.
Looking at the pictures, I could barely see any of the damages they were indicating. It almost felt like they were offloading the cost of wear and tear on me.
Obviously I was LIVID.
- I knew that there were some small marks on the car when I picked it up, but I never took any pictures.
- I knew that no damage whatsoever happened when I had the car. I didn’t think any of this damage was on the car when I picked it up, but the damage in the photos are so subtle its hard for me to be sure.
- I had rental insurance specifically for this car, but didn’t want to file a claim for something I didn’t do.
- My sister had someone walk around the car and CONFIRM it was ok before she returned it. They parked it, and who knows what happened after that.
- National has a service for their “Emerald Isle” premium members where you can pick up and drop off a car without ever seeing someone.
- This now seemed like a LIABILITY not a PERK since now I can’t get them to acknowledge damage on the car.
- I’m a new member and if they were going to be f*cking sticklers about this whole thing, they should have EXPLAINED it to me. I would have got them to sign off on EVERY F*CKING SCRATCH BEFORE AND AFTER returning the car.
So I went to chase down this problem:
- I called National Support, and they told me that I needed to call their damage unit. I asked them to make a note on my case so I wouldn’t have to repeat myself.
- After I called their damage unit, they redirected me to someone else.
- After getting to another person, they redirected me to someone else.
- The last person seemed to know what they were talking about, but I had repeat myself because she could not access any of the notes that National Support wrote down.
The last woman who oversaw the appeals to the damages told me the following information:
- Generally its better if you take photos beforehand, however, in situations where the “damage” is so small it is easy to miss, you can appeal and they will dismiss it. They consider it human error.
- She told me that my “damages” were definitely small enough that someone might have missed it before (so it may not be caused by me).
- She agreed to waive all of the fees.
So my lessons learned from this whole experience:
- Always get rental car insurance just in case.
- Take a video when you pick up the car to prove the condition of the car beforehand. (It’s gonna be me in the parking lot being like “hey this is me in the parking lot picking up this car at X time” so they have proof I didn’t take the video at some other place or time)
- Take a video of the car when you return it.
- If they try to charge you for something really small and not visible in your videos, appeal, and they will probably dismiss it.
- It’s good to be a mix of legitimately angry (I was furious) but polite at the same time (I apologized in advance telling them I was very upset but I knew it wasn’t their fault personally). As a result, they were helpful and resolved my issue quickly.
A day later I got an email.
Two Important Questions
I was thinking about the concept of how Alex Hormzi approaches learning. The idea that you purpose things in a way expecting to fail at first, but you pursue them in such a way that you make it hard for you to fail. That the chances that you will fail is lower than the chances of success.
I was thinking about what made emotional or spiritual success. And that brought me to a few different ideas. They all centered around one thing, the relationship with oneself. I believe that the relationship that you have with yourself dictates the freedom and happiness you have in life. Some ways in which I am not a kind or loving friend or parent to myself are:
- Thinking my needs are not important, especially if they make it less convenient for other people
- Shaming myself and comparing myself to other people
- Lashing out at myself when I’m not the best or successful
- Yelling at myself for making mistakes
- Putting on the pressure that if I’m not stressed I will not perform
- Being disgusted by my weakness
What if I took this idea from Alex Hormzi? What if I accepted I am going to be a shit friend and parent to myself but I am going to ask myself what I need to do to make it harder to be unkind and unloving toward myself than it is to be kind and loving?
Well, what would the most loving parent do for me?
- Value my emotions and encourage me to explore them
- Hold me close when I’m upset or feeling weak and vulnerable
- I am the most important person in their life, they will drop everything if I need them
- Be interested in hearing about new adventures and failures and lessons
- Does not see me as a static person but as a sum of everything I’ve been, where I’m now, and where I’m headed
- Guide me when I’m feeling lost or need to defend myself
I want to know how I can make it impossible for me to not do that for myself.
Some ideas come to mind:
- Create a meditative time to watch my own content (read my journals, watch my videos, listen to my recordings). It feels like 1,4 and especially 5. As a side effect, this can create GREAT opportunities for understanding what kinds of videos I can make.
- Write down and read my thoughts when I feel lost, scared, angry, ashamed or frustrated. Create a place to feel hurt. This can hit at 1,3, and 4, and maybe 6 if I write responses to things I write.
- Work on dance therapy especially the following elements: allowing the world to hold you, inward closing comfort, sensual movement and touch, outward releasing movement
I don’t know how to come up with a strategy on how to mix this in with my life yet but some of my ideas includes:
- Using therapists as a safe space to practice
- Using people who are close as a way to practice
- Using camera off meetings as a way to practice
- Using youtube videos and coaching as a way to practice
What We Owe Ourselves
I’ve been making everything a workpost these days. Because I like it. I like feeling the pride that I’m getting work done. But today, I’m going to try something a little different.
I want to write a little different. Not as a workpost, but a journal entry or maybe an essay.
I want to try writing with more of my emotions, seeking to express and be understood rather just recording my thoughts.
Today I felt very angry with myself. I felt like a failure. It’s been days and every day feels like a repeat of the same nightmare. Wake up, work, play Valorant, go to bed.
The deadline for my entrepreneurship endeavor feels like it is creeping closer and closer, and nothing feels like it is getting done. I feel like I’m drowning under the waves of my anxiety and stress. What if three months pass, and I get nothing done, just like I’ve gotten nothing done in the last 3 months?
In times like this, I feel desperate for answers. I search and I search for some answer to hold onto, some insight that will unlock my mind and set me free from this torment.
The answers didn’t come cleanly. But they did come.
First, I thought about my worries and wins. I wrote them down.
I thought about how really big goals aren’t completed by thinking about the goals, but about who you want to become, and being that person every day.
I thought about how focus was about letting things go, being ok with certain things slipping away.
I remembered my theories: connection theory, and flow theory. I used flow theory to feel my discomfort and soothe myself. Flow theory told me to hold my arms up in the wide circle, almost as if I was giving a hug to an imaginary friend. I needed to do this when I felt the feeling of letting myself down. Like I needed to hold myself and remind myself that I really cared.
I asked myself what I was willing to give myself, what I was willing to do today in order to prove to myself that I cared. And I wrote this:
Website Copy Draft
The path to greatness doesn’t have to be a lonely one
Have you always wanted to write a book, create a comic book, or start a youtube channel?
I specialize in helping people who are retired start one their second career…a career in creative expression.
I believe that there are 3 pillars to success in creating any artistic masterpiece – structure, creativity, and emotional honesty.
Master all three and you will have a work that will feel honest, raw, playful, and beautiful.
But it’s a lonely path to seek this on your own.
That’s where I come in.
With a unique background of both art and engineering, I uniquely understand the feeling and structure, and psychology required to complete the masterpiece of a lifetime. I won multiple awards for art as a child, and got a full scholarship to college for fine art. I am versed in multiple forms of art be it painting, videography, writing, music, and dance. I also studied mechanical engineering and have won awards in the corporate setting for my dedication to the details, practicality, and results orientation.
Together, I can help you express what it is that you want to express in a beautiful, deep, and artistic way.
Tomorrow, I will ask myself the same question. What am I willing to do for myself, my future me.
Workpost 31: On an Adventure
I feel like I’m on an adventure, even though I am only 40 minutes away from my apartment in Austin. I am in the city of Leander, northwest of Austin and I’m feeling a bit tired but excited about the solar eclipse today.
I’m in the library and I feel at home but also lonely. I think there is something about being in close proximity to books that remind me of my childhood and about daydreaming and reading about people’s lives and wanting to find close friends and conquer the world.
I feel lonely, and I wish it was easier to connect with others.
The library reminds me of elementary school when everything was pretty simple. If you wanted to be friends with people, you just became friends with them.
I’m feeling really tired because I didn’t go to bed very early last night. I also think the sleeping appliance and my sleep mask are not things I’m used to sleeping with so I don’t sleep as well with them.
I’m focusing on recentering on my house, and that anything is possible in my house.
Today there is a solar eclipse, and I’m excited for that. Maybe I will read a book really quick, then get some work done and drive over to watch the eclipse from this really cool park nearby.
Singing Relaxed Solved
I’ve always wanted to find a way to sing relaxed no matter what position I’m in, standing, sitting, playing the piano.
I figured it out finally.
It’s actually quite simple.
Relax everything, specifically the jaw, shoulders, and stomach.
Put all the tension right above the stomach (at the diaphragm).
