A couple of weeks ago, I rented a car at National car rental. My sister returned it for me, and I got a shock in my email a few weeks later.
I immediate assumed this had to be a scam, or some sort of mistake. But the more I read, the more that I could tell this was actually legit. They had the right time, the right place and right company. They were charging me for $1295.81 for damages to the vehicle.
Looking at this deeper I noticed that the line items were VERY extensive, replaces door parts and handles. According to them, the car was HEAVILY damaged.
Looking at the pictures, I could barely see any of the damages they were indicating. It almost felt like they were offloading the cost of wear and tear on me.
Obviously I was LIVID.
I knew that there were some small marks on the car when I picked it up, but I never took any pictures.
I knew that no damage whatsoever happened when I had the car. I didn’t think any of this damage was on the car when I picked it up, but the damage in the photos are so subtle its hard for me to be sure.
I had rental insurance specifically for this car, but didn’t want to file a claim for something I didn’t do.
My sister had someone walk around the car and CONFIRM it was ok before she returned it. They parked it, and who knows what happened after that.
National has a service for their “Emerald Isle” premium members where you can pick up and drop off a car without ever seeing someone.
This now seemed like a LIABILITY not a PERK since now I can’t get them to acknowledge damage on the car.
I’m a new member and if they were going to be f*cking sticklers about this whole thing, they should have EXPLAINED it to me. I would have got them to sign off on EVERY F*CKING SCRATCH BEFORE AND AFTER returning the car.
So I went to chase down this problem:
I called National Support, and they told me that I needed to call their damage unit. I asked them to make a note on my case so I wouldn’t have to repeat myself.
After I called their damage unit, they redirected me to someone else.
After getting to another person, they redirected me to someone else.
The last person seemed to know what they were talking about, but I had repeat myself because she could not access any of the notes that National Support wrote down.
The last woman who oversaw the appeals to the damages told me the following information:
Generally its better if you take photos beforehand, however, in situations where the “damage” is so small it is easy to miss, you can appeal and they will dismiss it. They consider it human error.
She told me that my “damages” were definitely small enough that someone might have missed it before (so it may not be caused by me).
She agreed to waive all of the fees.
So my lessons learned from this whole experience:
Always get rental car insurance just in case.
Take a video when you pick up the car to prove the condition of the car beforehand. (It’s gonna be me in the parking lot being like “hey this is me in the parking lot picking up this car at X time” so they have proof I didn’t take the video at some other place or time)
Take a video of the car when you return it.
If they try to charge you for something really small and not visible in your videos, appeal, and they will probably dismiss it.
It’s good to be a mix of legitimately angry (I was furious) but polite at the same time (I apologized in advance telling them I was very upset but I knew it wasn’t their fault personally). As a result, they were helpful and resolved my issue quickly.
I’ve started to master singing and I think there are three main mentalities that allow you to produce a good sound, maybe a 4th step as well.
Step One: Relaxation
The mentality is that you feel completely and totally relaxed in your shoulders, neck, but MOSTLY the throat and vocal chords. Literally, every note has to be zero effort.
This is achieved by (in order of importance):
Breathe support
Keeping open for high notes
Warmup
Step Two: Sit on the Note
Work on sitting on the note in the back of your throat instead of moving up or down (especially when going up). A good trick is to imagine moving down when you are going up for a note.
Step Three: Let the Consonants Carry the Sound
The last step is focusing on enunciating, basically letting the “speech level” words carry the sounds.
After all these steps, you should be left with clear notes that are on key, but the final step is always letting your voice and tonality tell a story and the emotions you feel.
Tai chi class was very interesting. I had a thought when the instructor was answering a question by one of the students. They were asking whether or not the movement called the “whip” was supposed to have a whipping motion. The instructor told him that as a beginner you always want to go slow. She also said that she teaches with words.
I was thinking that I can apply this Tai Chi mentality to some of the things that I work really hard to do such as work or Valorant or content creation.
Some thoughts I want to try out:
Do things really slow and relaxed. Speed up if its easier, but as soon as it gets hard, go slower and more relaxed.
Focus on the kinks, uncomfortable parts and keep working them out (my thoughts, not usually used in tai chi)
Speed up when it feels really easy
Speak aloud what you are doing, in order to be more intentional
Follow a predetermined routine
What I want to try for my LinkedIn 50 days of posts:
I was thinking about the concept of how Alex Hormzi approaches learning. The idea that you purpose things in a way expecting to fail at first, but you pursue them in such a way that you make it hard for you to fail. That the chances that you will fail is lower than the chances of success.
I was thinking about what made emotional or spiritual success. And that brought me to a few different ideas. They all centered around one thing, the relationship with oneself. I believe that the relationship that you have with yourself dictates the freedom and happiness you have in life. Some ways in which I am not a kind or loving friend or parent to myself are:
Thinking my needs are not important, especially if they make it less convenient for other people
Shaming myself and comparing myself to other people
Lashing out at myself when I’m not the best or successful
Yelling at myself for making mistakes
Putting on the pressure that if I’m not stressed I will not perform
Being disgusted by my weakness
What if I took this idea from Alex Hormzi? What if I accepted I am going to be a shit friend and parent to myself but I am going to ask myself what I need to do to make it harder to be unkind and unloving toward myself than it is to be kind and loving?
Well, what would the most loving parent do for me?
Value my emotions and encourage me to explore them
Hold me close when I’m upset or feeling weak and vulnerable
I am the most important person in their life, they will drop everything if I need them
Be interested in hearing about new adventures and failures and lessons
Does not see me as a static person but as a sum of everything I’ve been, where I’m now, and where I’m headed
Guide me when I’m feeling lost or need to defend myself
I want to know how I can make it impossible for me to not do that for myself.
Some ideas come to mind:
Create a meditative time to watch my own content (read my journals, watch my videos, listen to my recordings). It feels like 1,4 and especially 5. As a side effect, this can create GREAT opportunities for understanding what kinds of videos I can make.
Write down and read my thoughts when I feel lost, scared, angry, ashamed or frustrated. Create a place to feel hurt. This can hit at 1,3, and 4, and maybe 6 if I write responses to things I write.
Work on dance therapy especially the following elements: allowing the world to hold you, inward closing comfort, sensual movement and touch, outward releasing movement
I don’t know how to come up with a strategy on how to mix this in with my life yet but some of my ideas includes:
Using therapists as a safe space to practice
Using people who are close as a way to practice
Using camera off meetings as a way to practice
Using youtube videos and coaching as a way to practice
This morning I had a very slow start. Seems to be the same for a lot of days.
I really really focused on the idea that everything could be turned into an advantage. And today, I realized that the reason why I have slow starts is because my stomach burns, aches, and has gnawing empty pain. It is so bad, it is hard to focus and feel motivated to work.
The opportunity this morning is to devise some techniques to help with my stomach and be able to test it with the worst possible conditions. In other words, if the techniques work now, they will work anytime.
I tried this video first, and it was pretty helpful.
Then I tried this video which was helpful, but too boring to finish:
Finally, I tried drinking hot tea, which seemed to help some as well.’
And then, even though my stomach starting feeling better, I ran into another problem with avengance.
This problem was simple. Absolutely no motivation to do anything, being that I still felt tired and overwhelmed. Instead, I wanted to play games and watch tv shows.
I’m going to take the same approach here: use this as an opportunity to test out some new ideas with productivity.
So I have many many techniques in this area already, but I want to innovate further today in a different direction instead of meditation, letting go, focus, etc.
I want to look at why, even in my overwhelmed state, do I want to play Valorant and Fallout Shelter, and how I can fundamentally apply the same things to the things I want to do.
Things I Want To Do
Consulting work
Linkedin posts
Coaching work
Working out
Before I forget, here are some additional mindsets I can add the useful pile:
Walking to vent stress, find peace, ask tough questions, get answers
Workpost is to innovate something
Main Reasons Why I Want to Play Valorant
Can work on a specific skill like aim, movement, gamesense
Want to level up really quick and be a top player
Inspired by demon1, tenz, oxy, and aspas – want to be the best as well
Like working with a team, getting clutch plays off, good vibes
Main Reasons Why I Want to Play Fallout Shelter
Get control of my vault
Satisfaction in optimizing my vault
Satisfaction in leveling people up, and getting new weapons
Why It Is difficult to get the same feeling with work?
There is no specific simple skill to work on
Nothing I want to level up in
No one to inspire me
No team to work with
Don’t feel in complete ownership of the project
In a hurry to get it done
What skills am I excited want to work on in terms of work?
Faster problem solving skills
Intuition + precise logic for accurate but rapid decision making
Ability to think deeper with less effort
Memory and recall with less energy
What do I want to level up in terms of rank?
Money
Intellect
Thought leadership
Communication and charisma
Who do I draw inspiration from?
Elon Musk
Alex Hormozi
Khalid Sharara
How might I work off my team more?
Showing off the results of my work
How might I feel more in control of my work?
Understand that charisma, leadership are part of what I need to own and protect my work, just because there are other players involved doesn’t mean I don’t own it
Using all this information, I want to develop a unit of work, called a “game” or “match” to simulate what I do in Valorant. In Valorant you play a match with a clear objective, and you warm up before the game, and take breaks after the game.
Game Structure
Warmup: 15 minutes
Use to do list, practice one skill at a time:
Faster problem solving/solution creation skills
Intuition + precise logic for accurate but rapid decision making
Ability to think deeper with less effort
Memory and recall with less energy
Main game: 45 minutes
Fights:
Capture questions and answers.
Level up in:
Money
Intellect
Thought leadership
Communication and charisma
Result Calculation:
How much do I think this work is worth?
How difficult intellectually was this work from 1-10?
What percentile do I place this work in terms of innovation?